In this article, we will have a closer look at an aspect with which you probably came across on our Support interaction, or probably in other circumstances, too. Below we will be looking into the FTP details and how we can properly use them.

​The File Transfer Protocol (FTP) is a standard network protocol used to transfer computer files from one host to another host over a TCP-based network, such as the Internet. FTP is built on a client-server architecture and uses separate control and data connections between the client and the server.

Asking for the FTP details means that we are trying to fix a problem that occurs on your WordPress website. This way, using the FTP details, we can log into your server and fix the issue. Also, we can use these details to upload files that cannot be uploaded directly through your WordPress website.

The FTP details consist of a server address, a username, and a password. For example, in the FileZilla program the FTP fields will have the following structure:

Notice that there is also a field called "Port". The default FTP port for FileZilla is 21, in other cases, the port is 22. However, the port is usually set up by the cPanel service, this way, the port should not be an issue, since it is set up automatically.

The safest and the fastest way to get a hold of your FTP details is by contacting your web hosting provider and ask them for the FTP details of your website.

The way to add FTP details into the support conversation has been described here, so please check out the article, if you need help with that part.

Apart from accessing your website's files using your FTP details, we can also access it using your cPanel username and password. In order to add your cPanel details, or any other web hosting service details, on the Support Forum, follow the same instructions presented above.

cPanel is a Linux-based web hosting control panel that provides a graphical interface and automation tools designed to simplify the process of hosting a web site.

Basically, from the moment you create your WordPress website, you must have a web hosting service associated. Once you have established this connection you will automatically be provided with a username and a password.