Here are some of the most common issues and solutions for when you are having trouble logging into your Thrive Themes account, from the WordPress admin dashboard:

Issue

Logging in through the WordPress admin dashboard is troublesome.

Solution #1

Try logging into your account from the Thrive Themes website, in the same browser, and then come back to the WordPress admin dashboard, and retry to connect.

Solution #2

Make sure you've logged in using the same email address that has been used to make the purchase through PayPal.

Solution #3

The hosting server IP might have been blocked by our security plugin. If that's the case, we have to whitelist it in order for you to get access to your account.

Issue

I have logged in, but no products are available.

Solution

Again, you should make sure you've logged in using the same email address that has been used to make the purchase through PayPal.

If the problem persists, try hitting the "Refresh" list, located under "Plugins", in the Thrive Product Manager section:

If that doesn't work, try to disconnect your Thrive Themes account, and reconnect.

Hopefully, this article was useful to you 😄 If that's the case, make sure you leave a smile below!

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