Here are some of the most common issues and solutions for when you are having trouble logging into your Thrive Themes account, from the WordPress admin dashboard:
A Thrive Suite plugin shows the following message: "Licence expired - There is a new version of Thrive Architect available but your licence needs to be renewed to update":
Click on the "Check license again" button and refresh the page.
Logging in through the WordPress admin dashboard is troublesome.
Try logging into your account from the Thrive Themes website, in the same browser, and then come back to the WordPress admin dashboard, and retry to connect.
Make sure you've logged in using the same email address that has been used to make the purchase through PayPal.
The hosting server IP might have been blocked by our security plugin. If that's the case, we have to whitelist it in order for you to get access to your account.
I have logged in, but no products are available.
Again, you should make sure you've logged in using the same email address that has been used to make the purchase through PayPal.
If the problem persists, try hitting the "Refresh" list, located under "Plugins", in the Thrive Product Manager section:
If that doesn't work, try to disconnect your Thrive Themes account, and reconnect.
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