It may happen that you encounter errors/technical difficulties, while trying to install a Thrive Theme Builder theme, or while you try to use Thrive Theme Builder itself. There are multiple possible reasons behind this.

There are a few basic troubleshooting steps that you can try, in order to solve the issue.

1. Check if you have the latest versions of the plugins/theme

First of all, you should make sure you have the latest versions of the Thrive Themes plugins (this includes the Product Manager as well), and the latest version of the Thrive Theme Builder theme.

You can do this by clicking on the "Updates" item from the left-side menu of your WordPress admin dashboard:

If you have updates available for any of your plugins/themes, you will already see a number next to the "Updates" here (just as in the screenshot above).

In this case, once you have accessed the WordPress Updates page, you can easily update the plugins, as well as the theme, to make sure the latest versions are used on your website.

If you do not see any updates available on the WordPress Updates page, you can still double-check, to make sure there are no newer versions, by clicking on the "Check Again" button from the upper part of the page:

2. Check your WordPress and PHP versions

In order for Thrive Theme Builder to work properly, you need to have the minimum of 4.9 version of WordPress and the 5.6+ PHP version on your website. If you have a WordPress or a PHP version that is lower than these, please make sure to install/update to a newer version.

3. Rule out plugin conflicts

The error/technical difficulty could also be caused by a plugin conflict between Thrive Theme Builder and a third party plugin from your website. In order to check whether the error was caused by such a plugin conflict or not, deactivate the plugins from your website, one by one, for a few minutes.

Note: Keep in mind that you only need to deactivate the plugins for a few minutes to rule out the plugin conflict, you do not have to leave the plugins deactivated.

Then, check to see if the error/issue still persists. If deactivating one of your plugins has solved the issue, you should reach out to the customer support team of the respective plugin, and let them know about the error you are experiencing.

If deactivating the plugins did not solve the issue, then something else is the root of the problem.

4. Clear cache of caching plugins

If you have caching plugins installed, like W3 Total Cache or WP Fastest Cache, clear/purge their caches to make sure that caching is not the cause of the problem. If you need detailed information on how to do that, please check out this article.

5. Disable caching and/or minify option for CSS and JavaScript files

The caching and/or the enabled minify options for CSS and JavaScript files can also be a possible cause for the errors/issue you are encountering. Therefore, disabling these is worth a try.

Go to your caching plugin(s) and try to disable the caching and/or the minification options for CSS and JavaScript files, to see if that solves the problem.

6. Whitelist our IP addresses

It is also possible that your server is blocking requests from our server. To see if this is the case, you can talk to your web-hosting company and ask them to whitelist the following IP addresses: 50.28.48.163, 176.9.76.203 and 95.216.2.61.

If the IP addresses were the cause of the error/issue, then, whitelisting them will solve the matter.

If you have tried all of the above steps and the error/issue still persists, then, contact our support team who will try to resolve the matter as soon as possible.

In order to contact the support team, please open a ticket on our forum here.

Moreover, you can also provide FTP details in the ticket you will open. This way our support team and developers can assist you faster, since having FTP details results in a quicker debugging process.

Hopefully, this article was useful for you. If so, please reward it with a smile below :)

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