In order to give free access to customers in SendOwl, to a course that you have created with Thrive Apprentice, you need two important things:

Solution 1

Access the editing options of the product that you would like to offer for free and remove the price:

Solution 2

When adding the necessary web hooks in SendOwl, besides the mandatory web hooks, you also have to create and add the “Free Order Issued” web hook. This is necessary for the process of issuing a free product to work on both ends.

Please make sure you have set up both of these aspects correctly. If you need more information about setting up free products in SendOwl, please check out this tutorial.

In case you still encounter difficulties, after trying the above-mentioned troubleshooting tips, please contact our support team by opening a support conversation here.

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