It can happen that you encounter a warning message while trying to install your Thrive products on your website. It will look like this:
The warning message will let you know that no activations, meaning no license installations, were found for your website and the products that you have already bought will be grayed out, just as if they were not purchased yet.
Please consider the following possible causes for this error and the solutions for them:
1. Suspended membership
If you have a membership, then, in order for the installation process to work properly the membership needs to be active.Based on the payment plan you have chosen, your membership will need to be paid either quarterly or yearly. If at the end of a cycle, the payment is not made, the membership can be suspended and thus, the products cannot be installed.
You will need to activate your membership by making the payment that is due. Please contact our support team by creating a support request here and they will be more than happy to help you with this.After your membership will be active again, the products that you have purchased should be displayed correctly in the Thrive Product Manager and you should be able to install them without any problems.
2. Not enough license installations
Depending on the license pack that you have purchased it is possible that you used up the number of license installations that were available for your account. Please keep in mind, that the number of license installations included in the pack you have purchased equals the number of websites you can use the product(s) on.
For instance, if you have purchased a “Single License” for a product, that means you can only use it on one website.If you have bought a “5 License Pack” for a product, then you will be able to use the product on 5 different websites etc.
The warning message will appear in case you have already installed and used the product(s) on other websites (the maximum number available for your account) and you don’t have other license installations left.
a) Upgrade the number of license installations
You can easily upgrade the number of license installations for your product(s) by following the steps described in this article. You can buy a license pack with a higher number or you can even upgrade your Individual Product License to a Membership.
b) Deactivate a license installation and activate it on another website
Another solution would be to deactivate one of your current license installations from a website and activate it on the respective website that you are trying to install your Thrive product(s) on.You can find a detailed walk-through on how to do this if you read this article.
However, please keep in mind that when you deactivate a license installation from a website you will not be able to use the Thrive products on that website anymore.Once either of these solutions is done, you can go back to the Thrive Product Manager and proceed with installing your products on the website.
The available license installations should be found now and the product(s) will be displayed properly.
3. WordPress update needed
It might happen that everything is alright with your license installations and your membership as well, but you still encounter the warning message.
This means that even though you still have license installations left and your membership is active, you still cannot install your products.
A possible cause of this might be the fact that your WordPress platform needs updating.
If your WordPress platform is out of date, you will receive a notification message letting you know that a newer version is available.
In order to update the platform you will need to follow the “update now” link from the respective message.
Once you click on it, your WordPress will be updated and you can go back to the Thrive Product Manager to continue with the installation of your Thrive Products.
Hopefully, these solutions solved the issue you have encountered.
However, if the issue still persists after trying these, then please contact our support team by opening a new ticket here and a member of the team will assist you as soon as possible.
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