In order to assess how well the team as a whole and how well certain team members are performing in the support conversations, we've added a feedback system.

Once the conversation is finished, you will be able to rate the members:

We can use this feedback system to see the overall impressions of our customers, regarding the support team.

Moreover, you can also rate the Knowledge Base articles, as we add the same rating system at the end of every article we write:

Rating both the conversations and articles will help us get a hold of what we're doing well, and where there's room for improvement 😄