Not sure whether your selected Thrive package is the best one for you? No worries - your purchase is backed by a 30-day money-back guarantee so that you can test out our products and make sure they fit your needs.
In this doc, we’ll share details about how our refund policy works.
Here are the main things to know about refunds:
You can send in a refund request within 30 days of your first purchase with us. There are no exceptions beyond 30 days.
Refund requests on recurring payments are not accepted. This means that if your subscription renews after the 12 months period, we won’t be able to process a refund on the renewal fee.
By requesting a refund, you are agreeing to remove all the Thrive products associated with the purchase from all your websites.
We reserve the right to refuse a refund if you continue to use Thrive products on your site after requesting the refund.
If you’d like to stop using Thrive Themes products, you can apply for a refund by opening a support conversation here.
Since we will need to look into your purchase history, please include the PayPal email address and PayPal Transaction ID of your purchase in the ticket.
Refunds are made via PayPal and we try our best to complete them within 24 hours. However, it may take us up to 48 hours to process the refund, especially over the weekend when staffing levels are reduced.
In case you’ve paid using a credit card, please DO NOT raise a dispute or recharge request via the payment provider. The moment you do this, we can not process a refund anymore and cause long delays (even months) in getting your money back.
Late to apply for a refund, or do you wish to try the products for a year? You can cancel your subscription, allowing you to continue using the products until the subscription is active. Read more in this article.