- In the event that you are not happy with any product you purchase from Thrive Themes then you are protected by a 30 day money back guarantee.
- If you ask for a refund beyond 30 days after the initial purchase date of the product, then you will not be granted a refund and there are no exceptions to this rule.
- Recurring payments are not refundable, since they fall outside of the 30 day guarantee period (e.g. if you purchase an annual subscription, you can get a refund within 30 days of the initial purchase, but you can't get a refund 12 months later, when the subscription is renewed, because that's 11 months after the refund period expired).
- By asking for a refund you are agreeing to remove the Thrive products associated with the purchase from all websites that you own
- We reserve the right to refuse a refund if you continue to use Thrive products on your site after requesting the refund.
- Refunds are made via PayPal and will be processed within 24 hours by our customer support team.
If you have any further questions regarding these aspects, don't hesitate to open a Support ticket on the Thrive Themes Forums.